Mather Hospital strives to be the best community teaching hospital in New York State. To achieve this, we must provide our patients with the best quality of care, safety and service. Should a patient or their loved ones have any questions or concerns they should speak to the physician(s) and/or nurse(s) who are providing their care. If a patient has taken this action and is still not satisfied, he or she should ask to speak to a Nurse Manager or Supervisor.
If preferred, patients and their loved ones may contact one of our Patient Advocates to discuss their concerns at (631) 473-1320 Ext. 5400. Please note our Patient Advocates are in the hospital Monday – Thursday from 10am – 6pm and Friday 8am – 4pm.
We will do everything we can to address any concerns or questions in a timely and effective manner. If for any reason the Hospital is unable to completely address your concerns, you may:
Contact the Department of Health at 1-800-804-5447 or you may file a complaint in writing to:
New York State Department of Health
Centralized Hospital Intake Program
433 River Street 6th Floor
Troy, New York 12180