Patients have the right to have family, support system designees, and visitor(s) at any time throughout their episode of care for emotional support. Limitations may be imposed based on clinical or operational grounds.

 

Medical-Surgical, Critical Care, and TCU units:

– 24-hour visitation to support our patients and their caregivers

– Two support persons at a time at the bedside

– Quiet hours are observed between 9:30pm and 5am. Nighttime visitors must respect patient preferences and privacy. Adjustments may be made to ensure a peaceful environment.

– Minors under the age of 16 must be supervised by an adult who is not the patient. Minors are not restricted by age, but parents are encouraged not to bring young children if possible. If young children do visit, these visits should be brief.

 

Emergency Department

– One adult companion is permitted per patient.

– For the safety of our visitors and patients, we may exercise judgment to limit or suspend visitation when appropriate for safety and care delivery.

 

Behavioral Health units

– Visitation is from 6:30pm-7:30pm daily

Adult Unit – One visitor at the bedside at a time. Maximum two visitors per day.

Adolescent Unit – Two visitors at the bedside at a time. Maximum two visitors per day.

 

For patients on COVID-19 precautions

One visitor at a time with proper hospital-provided Personal Protective Equipment. All visitors must check out with Front Lobby Security upon leaving.

Mather Hospital recognizes the importance of the support provided to our patients by family and friends. When no health issue prevents us, we offer open visiting hours to patients on Medical/Surgical floors, Telemetry, ICU, CCU and the Transitional Care Unit. All visitors to patients on these units enjoy full and equal visitation privileges consistent with the patient’s preference. Mather Hospital is committed to providing an environment that recognizes the uniqueness of each individual, with respect to race, gender, age, cultural background, socioeconomic status, ethnicity, sexual orientation, gender identity, disability, religion and/or any other types of diversity.

Northwell Health is dedicated to providing leading-edge health care and world-class resources that meet the needs of the lesbian, gay, bisexual, transgender, queer or questioning, intersex, and asexual or allied (LGBT/LGBTQIA+) community. To learn more, click here.

There may be occasions when visiting will be restricted based on the needs of the patients and safety considerations for all patients. Such situations may include:

  • The need to provide periods of rest and privacy for the patient and other patients that may be in their shared room.
  • The need to address infection control issues.
  • The need to provide time for diagnostic testing or when the patient is undergoing care interventions.
  • When visitation may interfere with the care of other patients.
  • Court order that prohibits visitation.
  • Behavior presenting a direct risk or threat to the patient, hospital or others in the immediate environment.