Mather Hospital has been nationally recognized with the Healthgrades 2025 Outstanding Patient Experience Award™, for the fifth year in a row (2021-2025) for delivering an exceptional patient experience. Mather is 1 of 4 hospitals in New York to receive the award and among the top 5% of Hospitals in the country for Patient Experience for a second consecutive year.
This honor from Healthgrades, an online resource for information about physicians and hospitals, reflects Mather Hospital’s ongoing commitment to compassionate, patient-centered care. Each year, Healthgrades evaluates more than 3,000 hospitals across the country to identify those that consistently provide an exceptional experience from the patient’s perspective.
“This award speaks directly to the dedication and compassion of our entire team at Mather Hospital,” said Kevin McGeachy, President, Mather Hospital. “We are honored to receive this recognition, which reinforces our mission to put patients first in every aspect of their care.”
To determine recipients of the Outstanding Patient Experience Award, Healthgrades analyzed data from the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey submitted by hospitals across the U.S. The 2025 award is based on HCAHPS survey data collected from January 2023 to December 2023. Only hospitals that submitted at least 100 patient surveys during this time were considered.
Healthgrades applies a scoring methodology to ten patient experience measures, including communication with nurses and doctors, responsiveness of hospital staff, explanation of medications, and cleanliness and quietness of the hospital environment. Mather’s performance across these metrics reflects its success in creating a healing and supportive environment for patients and their families.
For example, 84% of patients who reported that their room and bathroom were “always” clean and nurses “always” communicated well, while 89% of patients reported “yes” that they were given information about what to do during their recovery at home.
For more information about Mather Hospital, visit matherhospital.org.
About Northwell Health
Northwell is the largest not-for-profit health system in the Northeast, serving residents of New York and Connecticut with 28 hospitals, more than 1,000 outpatient facilities, 22,000 nurses and over 20000 physicians. Northwell cares for more than three million people annually in the New York metro area, including Long Island, the Hudson Valley, western Connecticut and beyond, thanks to philanthropic support from our communities. Northwell is New York State’s largest private employer with over 104,000 employees – including members of Northwell Health Physician Partners and Nuvance Health Medical Practices – who are working to change health care for the better. Northwell is making breakthroughs in medicine at the Feinstein Institutes for Medical Research. Northwell is training the next generation of medical professionals at the visionary Donald and Barbara Zucker School of Medicine at Hofstra/Northwell and the Hofstra Northwell School of Nursing and Physician Assistant Studies. For information on our more than 100 medical specialties, visit Northwell.edu and follow us @NorthwellHealth on Facebook, X, Instagram and LinkedIn.